Every case runs the same way, from the first step to the last.

Three places where the work is seen

• The Office

  A floor plan of the process: the client, your people who decide, the agents that do the routine, and the systems of record each step reads and writes. Built with your client from an industry template in one session.

• Weaver Studio

  Where the agents are built, and how they work with your people, your systems of record and your data. Your experts set the rules and the approval points, and publish when it is ready.

  What is Studio?

• Weaver Portal

  Where your people and your clients work on the cases: requests, documents, approvals, exceptions and the dashboards, under your own logo.

  What is Portal?

How a case moves

1. Schedules start casesA schedule checks the supplier mailbox and opens a case for every invoice; the same for any process that starts on its own. Nobody re-keys anything.
2. Approvals wait for a named personDecisions that need judgement stop and wait for the person who owns them, with the facts already extracted.
3. Exceptions stopWhen something does not fit, the case stops and asks a person. It never guesses its way past the problem.
4. Runs pick up where they stoppedA case that waits for an approval, a document or a reply resumes from that step, days later if need be, with nothing lost.
5. Every step checks its inputsBefore a step runs, Weaver checks it has what it needs. Long documents are read in full and the result is checked against the source. What cannot be verified is flagged, not guessed.

Measured and on the record

• Every agent and process is registered in one place, with a named owner.
• Time, waiting, cost and quality per service, agent and step, on one dashboard. Every number opens the cases behind it.
• Every step, by a person or an agent, with its inputs, outputs and approvals, goes on a record no one can edit. Any case can be replayed months later.

See the process on real screens: How it works.